We don't just fix it when it breaks. Our Proactive managed service plans offer you confidence always
Have a look at what we offer below
Yeah, that’s right our main feature is confidence.
We want you to feel confident using your devices no matter your skill level.
we can help as little or as much as you want with some plans including being fully covered for most issues.
If an issue occurs and you are not sure what to do, something has come up on the screen or even a suspicious email that you are not quite sure about just ask us, even what device you should buy when we say anything we mean anything
There is no such thing as a silly question, if anything crops up that you are stuck on, or want to further your knowledge you can ask us anything
With multiple ways to contact us for any eventuality.
LiveChat with us directly from your computer or email/phone/text or even in person whatever you are comfortable with
We can keep logs of crashed programs and other general windows errors to help keep track of patterns to diagnose issues faster.
Monitor Hardware to make sure your device is running as it should be such as
- CPU: keep track of the temperature and make sure its not running too hot for too long
- RAM: Things slowing down too fast, something might be eating up all your ram, We can track when and why
- Hard Drive or SSD Health: Keep your data safe these things don’t last forever we can catch it before it goes kaput by monitoring usage and health values
- Batteries: We can even monitor your battery health make sure its lasting as long as it should
Keep all your programs and windows up to date making sure you have all the necessary security updates as well as making sure the correct and up-to-date drivers are installed
We can Monitor as little or as much as you allow us, Fully customizable to your needs
Security is at the core of what we do, all of our plans have an optional antivirus service but its a bit different(read better) to what you would get with your traditional antivirus service.
No antivirus is bulletproof and the antivirus alone is not enough to keep you secure so we offer more
We monitor and manage all of the scans, you just work away, and if there is something that looks dodgy we will be in contact with you to resolve it, and if it’s something the scans cant pick we are always available to remote in and solve it.
It doesn’t stop at just the antivirus we can help set up additional security and ad blockers on your browsers, you can forward any suspicious emails or websites to us, to security check before you view them to help stomp out scams before they take place
You are not tied into one antivirus we can help choose the best one for your needs and can swap over to a different one on a month-to-month basis if needed.
Our current favorite one is Emsisoft and we give you the enterprise version, as it does not slow the computer down as much as some, but we can also offer bit defender and webroot
We can help no matter where you live
with built-in remote support, all you have to do is ask for help and we can send a remote request across which looks like this
A lot of people are scared by the idea of remote support, thinking someone could take over anytime they want but with our system, you are in control and we can help only when you request and need it
With this system, if something pops in the middle of your work that’s stopping you from getting on, all you have to do is contact us and we can be there with you to get you back on track
We include and are constantly working on adding more handy tools, websites and programs into our package, which are easily accessible using our tray icon.
Get quick access to our live-chat and other contact information, links to great websites and other tools
For those of you with a higher skill level, we also include some handy quick-access scripts and fixes, our example one here is a speedy way to clear your printer queue
we are constantly speaking with customers to find out what might be good to add to this menu as well as coming up with easy-to-use one-click fixes for common issues
Yeah, that's right our main feature is confidence
We want you to feel confident using your devices no matter your skill level
we can help as little or as much as you want with some plans including being fully covered for most issues
If an issue occurs and you are not sure what to do, something has come up on the screen or even a suspicious email that you are not quite sure about just ask us, even what device you should buy when we say anything we mean anything
There is no such thing as a silly question, If anything crops up that you are stuck on, or want to further your knowledge you can ask us anything
With multiple ways to contact us for any eventuality
LiveChat with us directly from your computer or email/phone/text or even in person whatever you are comfortable with
You are not stuck with that one antivirus we constantly monitor and rate the best available and can swap you to the best one if anything changes
We handle all of the scans and monitoring all you have to do is use your computer if anything is flagged as suspicious we fix it remotely and contact you when needed
To Do add more info
We can keep logs of crashed programs and other general windows errors to help keep track of patterns to diagnose issues faster
Monitor Hardware to make sure your device is running as it should be such as
- CPU: keep track of the temperature and make sure its not running too hot for too long
- RAM: Things slowing down too fast, something might be eating up all your ram, We can track when and why
- Hard Drive or SSD Health: Keep your data safe these things don't last forever we can catch it before it goes kaput by monitoring usage and health values
- Batteries: We can even monitor your battery health make sure it's lasting as long as it should
Keep all your programs and windows up to date making sure you have all the necessary security updates as well as making sure the correct and up-to-date drivers are installed
We can Monitor as little or as much as you allow us, Fully customizable to your needs
We can help no matter where you live
With built-in remote support, all you have to do is ask for help and we can send a remote request across which looks like this
A lot of people are scared by the idea of remote support, thinking someone could take over anytime they want but with our system, you are in control and we can help only when you request and need it
With this system, if something pops in the middle of your work that's stopping you from getting on, all you have to do is contact us and we can be there with you to get you back on track
We include and are constantly working on adding more handy tools, websites and programs into our package, which are easily accessible using our tray icon
Get quick access to our live-chat and other contact information, links to great websites and other tools
For those of you with a higher skill level, we also include some handy quick-access scripts and fixes, our example one here is a speedy way to clear your printer queue
we are constantly speaking with customers to find out what might be good to add to this menu as well as coming up with easy-to-use one-click fixes for common issues
Check out our plans below or contact us for a custom solution
So Protect IT Lite..
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Viruses and Scams
We know no antivirus is full proof so if one slips through the net we will jump in and fix it for discounted prices. If you get an email or phone call that's suspicious we can screen it for you.
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Remote Support
Once a week you can get a free quick remote support session(20 minutes). Something pops up on the screen that you are not sure about we will be there to help. If you need remote help for longer this is charged at a discounted rate
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General Support
Phone, Email, Text, LiveChat whatever easiest you can pester us with any tech-related question
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Discounts
With the monitoring, it makes diagnosing issues a lot faster, so when it comes to bringing your device into the shop to fix issues it all costs less,
So Protect IT Max..
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Priority Support
When you need help we will do everything in our power to get you back on track We will aim to reply to all forms of contact within the hour if possible or that business day
-
Viruses and Scams
Any virus/Scam related issue is fully covered, We know no antivirus is full proof so if one slips through the net we will jump in and fix it. If you get an email or phone call that's suspicious we can screen it for you.
-
Remote Support
Quick (20 minutes per day) remote supports are fully covered. Something pops up on the screen that you are not sure about we will be there to help
-
General Support
Phone, Email, Text, LiveChat whatever easiest you can pester us with any tech-related question
-
Discounts
With the monitoring, it makes diagnosing issues a lot faster, so when it comes to bringing your device into the shop to fix issues it all costs less, on top of that you also don't have to pay our standard bench and diagnostics fees saving you up to £35 by default
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Tutorials
Free access to our in-person and online classes, We will be running group events in the future to teach people various topics around technology, as well as running repair cafe-type events
So Protect IT Ultimate..
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Priority Support
When you need help we will do everything in our power to get you back on track We will aim to reply to all forms of contact within the hour and for emergencies, we will give you a secret phone number. Out of hours support is also available but it has to be prearranged to fit both of us
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Viruses and Scams
Any virus/Scam related issue is fully covered, We know no antivirus is full proof so if one slips through the net we will jump in and fix it. If you get an email or phone call that's suspicious we can screen it for you. We will also monitor any data breaches and reach out to you if we think it's a good idea to change your passwords
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Remote Support
remote supports are fully covered. Something pops up on the screen that you are not sure about we will be there to help
-
General Support
Phone, Email, Text, LiveChat whatever easiest you can pester us with any tech-related question
-
Discounts
With the monitoring, it makes diagnosing issues a lot faster, so when it comes to bringing your device into the shop to fix issues it all costs less, on top of that you also don't have to pay our standard bench and diagnostics fees saving you up to £35 by default
-
Tutorials
Free access to our in-person and online classes, We will be running group events in the future to teach people various topics around technology, as well as running repair cafe-type events